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  • Customer Service Representatives

Customer Service Representatives

We are currently seeking Remote Customer Service Representatives to work full-time in the Boise, Idaho area. The top applicants will have a minimum 1 year of customer service experience and have excellent communication skills. To be considered for this position you must live in the state of Idaho.

SUMMARY:

The customer service representative answers incoming phone calls from various customers by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  •    Answer phone calls from members and/or their agents to resolve their questions or concerns
  •    Provide any information regarding account status, such as premium amount/due and payment history.
  •    Respond to requests for assistance and processing payments
  •    Access appropriate information using multiple systems
  •    Work in collaboration with administration to obtain appropriate member eligibility.
  •    Work in collaboration with other departments to resolve account status issues.
  •    Other duties as assigned.

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    EDUCATION/EXPERIENCE:

    •    Educational degrees must be from a US Department of Education accredited school.
    •    Must have a High School diploma/GED.
    •    18 years of age or older
    •    1 year of related experience preferred, but not required.
    •    Typing 30 WPM
    •    Ability to work independently

     

    OTHER SKILLS AND ABILITIES:

    •    Must have excellent communication skills and be able to work closely with our members and employees.

     

    Work from Home Requirements:

    •    High Speed Internet required
    •    Dedicated workspace

     

    BENEFITS OF WORK WITH US INCLUDE:

    •    11 Company Paid Holidays
    •    Competitive Wages

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